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Return to Help Index| Pricing and Billing | |
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| I was charged twice for the same order? | |
| If you have checked your bank account or credit card statement and noticed that you have what looks like multiple transactions for the recent order you have placed, it is probably do to what is called preauthorizations. Authorization hold (also called preauthorization or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank. Most of the time multiple transactions show when a processor requires additional security verification such as a CVV, Zip Code, or address and incorrect information is provided or is mistyped. Please be careful and make sure when entering billing and account information that it matches exactly what your financial institute has on record. If further assistance is needed please contact customer support. |
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| What billing name will appear on my credit card statement? | |
| The billing name will appear as TanningLotionSale.com on your credit card or debit card statement. Please contact us if you have any questions. | |
| Do I have to pay sales tax? | |
| You only have to pay sales tax if you are located in the same state as our warehouse. | |
| I have a question on my charges. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. | |
| What are my payment choices? | |
| During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Funds will be automatically authorized at time of order placement. | |
