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Return to Help Index| Shipping | |
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| Do you ship to my country? | |
| Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time. | |
| Shipping Discount Rate. | |
 *Offer is good for standard shipping on orders over $35.00 before taxes or other charges. This offer excludes International orders and any orders not within the continental United States. |
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| Why hasn't my tracking number been updated? | |
| USPS.com typically updates tracking information on their website within 24 hours of shipment. Sometimes they take 2-3 business days to update tracking information. We only ship USPS Priority Mail to the US so delivery time should take no longer than 3 business days. If after three business days from receiving your tracking number you have not received your package and the tracking information has still not been updated, contact customer support for further assistance. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| When will my order ship? | |
| SHIPPING POLICY Most items are in stock and orders placed by 9:00 AM (CST) will be shipped within a 48hr period with the exclusion of orders placed on weekends, holidays or items out of stock. Out of stock items will be shipped when they are received in inventory and you will be notified once they ship. Standard shipping method is U.S.P.S Priority Mail, shipping is calculated automatically by weight. Priority Mail will be used for all Continental U.S. P.O. Box addresses and all orders from ALASKA and HAWAII. Shipping ranges from $5.80 to $35.95 in the USA. Most orders are shipped on next scheduled ship day after payment posts. This is usually the next business day but can be three to seven business days after purchase. Remember - Although most orders are shipped the next day, some items are in high supply and can run out of stock. Your order can take up to 3-7 business days to be shipped. *International orders are exempt from FREE Shipping. Also International orders shipped via USPS will not contain tracking information. International orders may be subject to VAT or other customs related fees. These fees are the responsibility of the buyer. International orders may experience customs related delays which can add a few days to the expected delivery date * We do not accept returns on lotions. There is a 15% processing fee on all cancelled orders. An order can be cancelled up to the point of shipment. Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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